Frequently Asked Questions
Everything you need to know about your Billabong experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also track your shipment by logging into your account and visiting the 'Order History' section.
What is your return policy?
We offer free returns within 30 days of purchase for items in their original, unworn condition with tags attached. Please note that swimwear and intimates must have the hygiene liner intact.
Do you offer international shipping?
Yes, Billabong ships to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I care for my wetsuit?
To prolong the life of your wetsuit, rinse it with fresh water after every use, hang it to dry in the shade, and avoid folding it to prevent permanent creases in the neoprene.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I find my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the best fit, especially for our technical surf gear.